Analytics & Custom Dashboards Frequently Asked Questions
Q: What data formats can you work with?
A: We can utilize any data source that can be exported into standard formats, such as CSV or XLS. Our expertise lies in identifying and transforming your existing operational data into a valuable asset that generates clear, actionable insights for your business.
Q: What distinguishes your service from other data analysis providers?
A: Our primary differentiator is a practical, results-oriented approach. We focus entirely on your specific business objectives to create bespoke solutions that address your unique challenges. By avoiding generic services, we deliver relevant insights that directly support confident, data-driven decision-making.
Q: Are long-term contracts required?
A: We offer flexible engagement models to suit your needs, without requiring long-term contracts. Our services are typically provided in two ways:
One-Time Dashboard Setup: We develop and implement a custom interactive dashboard tailored to your key metrics. Upon completion, we provide a full handover for your team to manage independently.
Managed Service: For businesses with evolving data requirements, we offer an ongoing managed service. You provide the data, and we handle the continuous data capture and dashboard maintenance, ensuring you always have access to current insights.
Q: What kind of information can your dashboards report on?
A: Our dashboards are fully customized to track the metrics most critical to your operations. The reporting capabilities are defined during our initial consultation, where we identify your specific objectives. Common examples include:
Health & Safety: Lost Time Injury (LTI) rates or training compliance.
Sales & Finance: Monthly sales performance vs. budget.
Operations: Progress of a document control migration or other key projects.
Essentially, if a metric is supported by data, we can build a dashboard to report on it.
Q: Do you provide training and support?
A: Yes. For our one-time dashboard setup, we provide comprehensive training for your designated administrator(s). This ensures your team is confident in managing data inputs and utilizing the dashboard effectively. For clients on our Managed Service plan, ongoing support is an integral part of the service.